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hussein S

1 reviews | Active since Jun 2015

30 Mar 2017, 08:07

False advertising

<p>On 21 March 2017 , truworths Mall of the South, i purchased two items from a sales rack, which was advertised "by two items and get 50% off". i have pictures to prove. upon paying i am told to that the special is for two different items. I highlighted that this was not on the advertisment. the cashier and manager tried to convince me to buy something else. I made it clear that i did not want to change my purchase.</p> <p>I ended up paying the full price, with no discount. </p> <p>Truworths information as per my slip as follows: Store-389, Employee- ********** , transaction no.- ********** .</p> <p>the next day, the advertisment and items where still on the same rack.</p> <p>As i understand the consumer act, items advertised must be sold at advertised price.</p> <p>i expect feedback ASAP.</p> <p>Regards</p> <p>H. Sheik</p>

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Replies (1)
Truworths
Truworths's reply04 Apr 2017, 14:23
Official

Thank you for your post and allowing us the opportunity to respond.

We acknowledge your frustration regarding the incident mentioned in your post.

We therefore immediately liaised with the Area Manager of the mentioned store. We were informed that the incorrect price on the garment was as a result of a system error and believe that the Area Manager has contacted you to apologize for this. We can verify that items were subsequently credited and charged on the discounted price for you.

We sincerely apologize for any inconvenience or frustration caused, as a result of this matter and hope to see you in our stores again soon.

Please feel free to contact us on *** or via email to ***, should you have any further, inquiries, comments or suggestions.

Yours sincerely,

Truworths Online Team