1 reviews | Active since Aug 2016
**** shoes
<p>I purchased shoes from Truworths on the 23/07/2016, then on Monday last week I realised that they were torn, as a person who is working I couldn't go to the store immediately. I went there today and they gave me a credit note, I purchased them cash for R625, why giving me a credit note??? Who said I want to buy there again??? When I asked the manager I was told that the 30 days is over so they won't refund me, if they sold me real shoes I wouldn't be going there to ask for a refund, it's not my fault that their shoes are ****, it's the same as buying from the street but at least from the street you get them for R50, I want my refund not your credit note please!!!!</p>
Thank you for your post.
Upon receipt of your complaint we liaised with the manager of the store referred to in your post.
We were informed that on the day of your return you were assisted by the Care Taking Manager. Whilst we were advised that you had initially agreed to the credit note being issued for you we acknowledge that your return was not handled in the correct manner and therefore sincerely apologize in this regard.
We were unable to reach you on the contact number provided in your post and have therefore sent you an email.
We trust that this matter will be successfully resolved on upon receipt of your response.
Kind regards,
Truworths Online Team
Thank you for your post.
Upon receipt of your complaint we liaised with the manager of the store referred to in your post.
We were informed that on the day of your return you were assisted by the Care Taking Manager. Whilst we were advised that you had initially agreed to the credit note being issued for you we acknowledge that your return was not handled in the correct manner and therefore sincerely apologize in this regard.
We were unable to reach you on the contact number provided in your post and have therefore sent you an email.
We trust that this matter will be successfully resolved on upon receipt of your response.
Kind regards,
Truworths Online Team
Thank you for your post.
Upon receipt of your complaint we liaised with the manager of the store referred to in your post.
We were informed that on the day of your return you were assisted by the Care Taking Manager. Whilst we were advised that you had initially agreed to the credit note being issued for you we acknowledge that your return was not handled in the correct manner and therefore sincerely apologize in this regard.
We were unable to reach you on the contact number provided in your post and have therefore sent you an email.
We trust that this matter will be successfully resolved on upon receipt of your response.
Kind regards,
Truworths Online Team
Thank you for your post.
Upon receipt of your complaint we liaised with the manager of the store referred to in your post.
We were informed that on the day of your return you were assisted by the Care Taking Manager. Whilst we were advised that you had initially agreed to the credit note being issued for you we acknowledge that your return was not handled in the correct manner and therefore sincerely apologize in this regard.
We were unable to reach you on the contact number provided in your post and have therefore sent you an email.
We trust that this matter will be successfully resolved on upon receipt of your response.
Kind regards,
Truworths Online Team