1 reviews | Active since Nov 2017
Failure to resolve a ********** account
My husband was hijacked in August 2017 and my ID and laptop were ****** in the process. Ensuing from this, ********** accessed my private information (ID, payslip, bank statement etc) and started attempting to open credit accounts in my name.
On 14 November 2017 I received an sms from Truworths informing me to please pay my outstanding account. I was shocked as I do not have a Truworths account and called the call center to try and explain that the account my be ********** and email them with an affidavit.
The service I got was efficient and rude! these were the responses to my requests: 1.You need to the police station and make an affidavit specifically for the Truworths account you cannot use the generic affidavit stating your ID was ******. 2.Truworths does not have an email address, please fax your documents to ********** 6599 3. We are head office and cannot advise on the status of the account you need to go to a branch to submit the affidavit and await further instructions on progress.
WHY!!! Truworths failed to do the necessary verification checks before granting credit and now I must do the run around.
Can I please get an email address to submit my affidavit and close this ********** account.
I received calls from Vodacom,Telkom,Homechoice and other service providers attempting to verify my details before granting credit
Thank you for your post; we greatly appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We acknowledge receipt of your dispute, and confirm that this matter was escalated to our ***** department for immediate attention. Once their investigation has been concluded, you will be contacted regarding the outcome to your query.
We trust that we were able to adequately attend to your concerns, however should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Thank you for your post; we greatly appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We acknowledge receipt of your dispute, and confirm that this matter was escalated to our ***** department for immediate attention. Once their investigation has been concluded, you will be contacted regarding the outcome to your query.
We trust that we were able to adequately attend to your concerns, however should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team