1 reviews | Active since Dec 2015
failling to give customer service
I bought a calvin klein watch at truworth vaal mall and recently the watch gave me problems so i went to the nearest truworth store around me(truworth man cnr eloff and president street in johannesburg) and i was told they dont know what to do as they first have to contact the calvin klein rep during the week so i gave them a couple of weeks and went back again on the on the 13/12/2015 at 14:40 got a lady who was working on the jewellery department on the day, explained my situation to her but she gave me so much attitude and even told me i should return the watch where i bought it as they cant do anything because i ddnt buy it there and it would affect their stock loss so i asked if the company same one as the one i had bought from she yes they do things differently. SO i come to you for help as i feel that my consumer rights have been violated because the watch is still under warranty they trying to buy time just so they can say its not under warranty anymore next month i am so disappointed ifeel that after paying them i am closing my account with them
Thank you for your post.
Quality is of utmost importance to us and we are therefore concerned to hear about your experience.
The Store Manager has said that the consultant deviated from our procedure in this regard as watches can be returned to any of our stores that have a fine jewelry counter provided that valid proof of purchase is presented. Further to this, we wish to remind you that the warrantee of watches covers the inside mechanism of the watch.
We are pleased to hear that the Store Manager has contacted you and apologized for the manner in which you were assisted. He furthermore arranged with you to return to store so that the watch can be sent to the supplier for a quality assessment.
We trust that this matter will be adequately resolved once the assessment has been concluded.
Kind regards,
Lynn
Thank you for your post.
Quality is of utmost importance to us and we are therefore concerned to hear about your experience.
The Store Manager has said that the consultant deviated from our procedure in this regard as watches can be returned to any of our stores that have a fine jewelry counter provided that valid proof of purchase is presented. Further to this, we wish to remind you that the warrantee of watches covers the inside mechanism of the watch.
We are pleased to hear that the Store Manager has contacted you and apologized for the manner in which you were assisted. He furthermore arranged with you to return to store so that the watch can be sent to the supplier for a quality assessment.
We trust that this matter will be adequately resolved once the assessment has been concluded.
Kind regards,
Lynn