Fail to return

Fail to return

Good day,

I would like to complain of the service I received at Truworths Paarl CBD. I wanted to exchange a item I got as a gift a day after the person bought it for me. Went to the store. Asked the manager if we could exchange the product, I told her I do not have a receipt as it was a gift. I don't know what they don't understand when someone buys a gift they are not going to give you a slip. She refused, I suggested she call a area manager in store with the store phone she refused. She first gave me the customer complaint line number. I requested I do not want it. I would like to speak to a area manager. She said she can't phone him/her its a Sunday.

Then why work in retail if you don't want to be bothered on a Sunday. But if it was a fire in store for example he would be available immediately. I then proceed to call the call center. The person on the line said they would take my details the area manager would call me back. The store manager called me back with the same answer and said the area manager said they can't exchange without a receipt.

I told her I do not want to speak to her I would like to speak to the area manager. She said she will call back again.The product has the price tag on it. Wanted to replace it a day after I received it as a gift.

The arrogance of the area manager not to call. I wasted my petrol money driving to the store as well as my airtime for calling and hanging on the line for 5 - 10 minutes. They quick to take our money. But come with excuses or loopholes. There is no policy stating that in store visable.

Kind regards,

Zubair Patel