VS
Vumile S
1 reviews | Active since Sept 2022
10 Sept 2022, 20:51
Faded Jacket
I bought a green jacket at Truworths in Cape Town CBD. After 1 wash the jacket has changed color. The green is turning to brown. I mean I spent R1150 for this nonsense. I can't even wear it cause it has faded. I meant what happened to value for money????? I should have just bought the Jacket at China Town. I think their quality is much better than yours. This is not the first time this has happened but this is getting out of hand. I'm very much disappointed. 😠😠😠😠😠Advise way forward on how to return the Jacket. I
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Truworths's replyOfficial
12 Sept 2022, 12:28Hi Vumile,
Thank you for your post.
In the event that an item may present a manufacturing fault within the first 6 months since the date of purchase, you're welcome to inform us thereof. We would encourage you to take the item with your receipt to the store for the store manager to assess. The item may be sent to our quality assurance department for further assessment.
Kind regards,
Truworths Onlien Team
Thank you for your post.
In the event that an item may present a manufacturing fault within the first 6 months since the date of purchase, you're welcome to inform us thereof. We would encourage you to take the item with your receipt to the store for the store manager to assess. The item may be sent to our quality assurance department for further assessment.
Kind regards,
Truworths Onlien Team
Best regards,
Truworths's reply12 Sept 2022, 12:28
Official
Hi Vumile,
Thank you for your post.
In the event that an item may present a manufacturing fault within the first 6 months since the date of purchase, you're welcome to inform us thereof. We would encourage you to take the item with your receipt to the store for the store manager to assess. The item may be sent to our quality assurance department for further assessment.
Kind regards,
Truworths Onlien Team
Thank you for your post.
In the event that an item may present a manufacturing fault within the first 6 months since the date of purchase, you're welcome to inform us thereof. We would encourage you to take the item with your receipt to the store for the store manager to assess. The item may be sent to our quality assurance department for further assessment.
Kind regards,
Truworths Onlien Team
Best regards,