1 reviews | Active since Nov 2017
extremly bad service and bad quality of the produc
I bought shoes to the valve of R220 on the 5th of march. On the 7th of april the iron at the bottom came out, I fell on my way to work due to the wire that came out. I didn't know I was suppose to keep a receipt as I thought I'm buying a quality product , I didn't know its a one month shoe, <br> <br> I took it back the store manager (Tanya) says. She can't trace my receipt on the system and walks away while I'm still talking and she wasn't appoligetic at all she had a attitude and gave me head office no and says you can call them and she walks away, what terrible service she should of atleast appoligised or hear my query as this is not my fault your factory has quality issues .head office said I must go back to the store and tell the manager she must look on the system do I seriously have to walk back and forth changing my shifts around to accomadate bad service from yoUr company.
Truworths is very proud of its commitment to offering merchandise of superior quality and style. As a result, we were concerned to hear of your disappointment with a recent purchase at one of our stores.
When merchandise presents with a possible quality issue, our procedure is to assess the item at store level, this is however subject to the terms and conditions of our returns policy. If the manager is unable to make a technical decision, the item is sent to our Head Office for further inspection.
We have liaised with the Area Manager at the relevant store, and believe that that the store manager has been in contact with you to discuss the matter further. We have also been advised that you will be returning to the store in order for them to attend to this matter for you.
We wish to advise that that the service you received in no way reflects our international service standards that we strive to provide, and wish to therefore sincerely apologize for the service rendered to you in store.
Should you have any further enquiries please do not hesitate to contact us on *** or via email on *** ,
Kind regards,
Lynn
Truworths is very proud of its commitment to offering merchandise of superior quality and style. As a result, we were concerned to hear of your disappointment with a recent purchase at one of our stores.
When merchandise presents with a possible quality issue, our procedure is to assess the item at store level, this is however subject to the terms and conditions of our returns policy. If the manager is unable to make a technical decision, the item is sent to our Head Office for further inspection.
We have liaised with the Area Manager at the relevant store, and believe that that the store manager has been in contact with you to discuss the matter further. We have also been advised that you will be returning to the store in order for them to attend to this matter for you.
We wish to advise that that the service you received in no way reflects our international service standards that we strive to provide, and wish to therefore sincerely apologize for the service rendered to you in store.
Should you have any further enquiries please do not hesitate to contact us on *** or via email on *** ,
Kind regards,
Lynn