1 reviews | Active since Oct 2016

13 Oct 2016, 17:54

Extremely Unhappy

<p>Today I received feedback regarding my bond application I did in the week and I was told that Truworths says that I am 2 months in arrears.</p> <p>I was puzzled because I pay my account even more than what is required from me. I was Unfortunately, without these accounts being paid up and the default being removed, none of the banks will offer a loan. </p> <p> </p> <p>I only started using this account again on the 10th July 2016</p> <p>The 22 July a payment of R200 was made</p> <p>The 25 July a payment of R150 was made</p> <p>The 23 Aug a payment of R200 was made</p> <p>The 23 Sep a payment of R1000 was made</p> <p>The 04 Oct a payment of R51 was made</p> <p>I have proof of that!!!!!!!!!!!!!!!</p> <p>My current Balance is R458.00</p> <p> </p> <p>I received a paid up letter for the account</p> <p> </p> <p>We confirm that we act for TRUWORTHS .</p> <p>We hereby confirm on behalf of our client that the above account has been settled and is recorded as paid up.</p> <p>We have closed our file in this matter.</p> <p> </p> <p> </p> <p>Please tell me how the hell am I in arrears. The end of this month I want this Account closed.</p> <p>Because of the false statements made, my name is bad and I am unable to get a bond.</p> <p>I want proof that I am 2 months in arrears. How you people are going to fix this, I really don’t know and I don’t care. I have been trying to sort this problem out for Months now.</p> <p>The account was settled last year in full on the 10 December 2015 and was only used again in July 2016</p> <p>So please provide me with facts that I am 2 months in arrears with this account.</p> <p>I WANT MY NAME CLEARED!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I am extremely unhappy </p>

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Replies (1)
Truworths
Truworths's reply25 Oct 2016, 10:51
Official

Thank you for your post and allowing us the opportunity to assist.

We can verify that we have been in contact with you to advise that your account is currently up to date with payment and has not reflected in arrears for the period referred to in your post.

We have however liaised with our Administration Department to further investigate this matter and confirm that we have informed of the outcome.

We trust that we have adequately attended to this matter for you and apologize for any inconvenience caused. Please feel free to contact us should you have any further inquiries.

Kind regards.

Truworths Online Team