1 reviews | Active since Jan 2018
Extremely rude Call center agent
Just received a call from your call center. I was in a doctor's waiting area with a room full of people and answered my phone as I have kids. The lady asked if she could have a minute of my time, I said unfortunately not. She insisted and I said I can't as I'm busy and to please call me later. I could hear the irritation in her voice. She then cut the call in my ear. I find this extremely rude. Truworths I am a client of yours and don't expect to be treated this way. I expect you to find the recording and deal with this kind of client service or when the time comes I will close my account. With the market the way it is I would think that you value your clients! Call was received from MDB as per trucaller at 1:38 pm 25/01/18. I also expect feedback ASAP.
Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents. The service described in your post is unacceptable and is not in line with our high service standards.
We have escalated this matter to the manager of the department to address and ensure that this remains an isolated incident. We wish to apologize on their behalf for the conduct of the consultants during the collections calls and can assure you that this matter will be addressed in earnest.
We trust that we were able to adequately respond to your query and wish to apologise once again for your experience. If you have any further queries, please do not hesitate to contact us on ***, or send an e-mail to ***.
Yours sincerely,
Truworths Online Team
Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents. The service described in your post is unacceptable and is not in line with our high service standards.
We have escalated this matter to the manager of the department to address and ensure that this remains an isolated incident. We wish to apologize on their behalf for the conduct of the consultants during the collections calls and can assure you that this matter will be addressed in earnest.
We trust that we were able to adequately respond to your query and wish to apologise once again for your experience. If you have any further queries, please do not hesitate to contact us on ***, or send an e-mail to ***.
Yours sincerely,
Truworths Online Team