Extremely Poor Service During Item Return

I am writing to express my extreme frustration and disappointment with the treatment I received at one of your stores when I attempted to return an item. I went to the store without my slip something that can happen to any customer and instead of being assisted in a reasonable and respectful manner, I was bluntly told that I must print a bank statement to prove my purchase. I find this completely unacceptable. Not only is it inconvenient, but it is also highly inappropriate to expect customers to hand over personal financial information simply because staff are unwilling to explore alternatives. Truworths has access to customer accounts, purchase histories, and tracing systems. There is absolutely no reason why a basic return should escalate into a demand for sensitive banking details. What makes this worse is the dismissive attitude I received. At no point did anyone attempt to assist me properly or offer a solution besides “go print a bank statement.” This is not customer service it’s obstruction. I expect better from a brand I have supported for years. I am requesting that this matter be addressed urgently and that a proper process be put in place so customers are not forced into compromising their privacy just to complete a simple return.