MM
Mbali M
1 reviews | Active since Apr 2014
31 Oct 2019, 08:16
extremely poor quality
a month ago , I bought 2 pairs of shoes worth R1000 and they are both thorn , the quality is really not worth the price , I mean even MR PRICE sells better qualify and I think is a ******* and ******** , as you sell in extreme prices but cheap qualify stuff , I am NEVER EVER buying at truworths and we closing our account ,
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Replies (2)
Truworths's replyOfficial
31 Oct 2019, 08:51We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply31 Oct 2019, 08:51
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
15 Nov 2019, 08:37 Thank you for your post.
At Truworths, our merchandise goes through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed.
Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within six months from the purchase date and all returns criteria are met.
We can confirm that the relevant Store Manager has been in contact with you and are pleased to confirm that this matter has been resolved in the interim.
We wish to thank you for your patronage and feedback provided, as this allows us the opportunity to address any areas of concern.
Should you require any further assistance, please contact us on *** or via email ***.
Kind regards,
Truworths Online Team
At Truworths, our merchandise goes through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed.
Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within six months from the purchase date and all returns criteria are met.
We can confirm that the relevant Store Manager has been in contact with you and are pleased to confirm that this matter has been resolved in the interim.
We wish to thank you for your patronage and feedback provided, as this allows us the opportunity to address any areas of concern.
Should you require any further assistance, please contact us on *** or via email ***.
Kind regards,
Truworths Online Team
Truworths's reply15 Nov 2019, 08:37
Official
Thank you for your post.
At Truworths, our merchandise goes through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed.
Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within six months from the purchase date and all returns criteria are met.
We can confirm that the relevant Store Manager has been in contact with you and are pleased to confirm that this matter has been resolved in the interim.
We wish to thank you for your patronage and feedback provided, as this allows us the opportunity to address any areas of concern.
Should you require any further assistance, please contact us on *** or via email ***.
Kind regards,
Truworths Online Team
At Truworths, our merchandise goes through a series of quality assurance tests on merchandise destined for our stores; there may be an exception where a quality issue has slipped through unnoticed.
Our Returns Policy, therefore, allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within six months from the purchase date and all returns criteria are met.
We can confirm that the relevant Store Manager has been in contact with you and are pleased to confirm that this matter has been resolved in the interim.
We wish to thank you for your patronage and feedback provided, as this allows us the opportunity to address any areas of concern.
Should you require any further assistance, please contact us on *** or via email ***.
Kind regards,
Truworths Online Team