DA
Daniel A
1 reviews | Active since Jun 2015
11 May 2019, 16:24
EXTREMELY POOR CUSTOMER SERVICE
Extremely poor customer service at Truworths N1 City, staff unfriendly, unhelpful and abrupt. Tried to get my jacket repaired that I bought in Aug 2018. What a painful experience!!! Staff have no clue what good customer service is. For a big brand like Truworths this is pathetitic!!! No clue about their returns policy, no effort to help the customer, no Smile, no empathy, just wondered if they know they dealing with customers, or is it a lack of training. Left the store without being helped. CONTACT ME FOR FULL DETAILS ON THIS HORRIBLE EXPERIENCE!!!!!!
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Replies (2)
Truworths's replyOfficial
13 May 2019, 11:46 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply13 May 2019, 11:46
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
16 May 2019, 11:12 Thank you for your post.
At Truworths one of our core values is to provide excellent service at all times. We expect this from management and all staff .We were concerned to hear about your experience and escalated this matter to the relevant Management to attend to.
We can confirm that one of our consultants have been in contact with you to convey our sincerest apologies, and can further confirm that this matter has been resolved.
We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
At Truworths one of our core values is to provide excellent service at all times. We expect this from management and all staff .We were concerned to hear about your experience and escalated this matter to the relevant Management to attend to.
We can confirm that one of our consultants have been in contact with you to convey our sincerest apologies, and can further confirm that this matter has been resolved.
We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
Truworths's reply16 May 2019, 11:12
Official
Thank you for your post.
At Truworths one of our core values is to provide excellent service at all times. We expect this from management and all staff .We were concerned to hear about your experience and escalated this matter to the relevant Management to attend to.
We can confirm that one of our consultants have been in contact with you to convey our sincerest apologies, and can further confirm that this matter has been resolved.
We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
At Truworths one of our core values is to provide excellent service at all times. We expect this from management and all staff .We were concerned to hear about your experience and escalated this matter to the relevant Management to attend to.
We can confirm that one of our consultants have been in contact with you to convey our sincerest apologies, and can further confirm that this matter has been resolved.
We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team