Extremely Dissatisfied

I am highly disappointed right now.. I’ve got missed emotions. I have a clothing account at Truworths that was in arrears and they hand me over to HTN Attorneys for collections. HTN Attorneys called me in May 2019 on behalf of Truworths and offered me a 30% discount to settle my Truworths account. I accepted the offer and gave them permission to debit my account the amount of R3 475.24 on the 25th May 2019. A consultant by the name of Lerato from HTN Attorneys gave me her word that after this payment I will get the paid up letter within 10 business days then I should take that paid up letter to Truworths. She said when I get to Truworths they will give me an option to cancel the account. I got the paid up letter on the 10th June 2019 like she advised. Now today I decided to go to Truworths because every time I app**** for credit the account kept on appearing as in arrears. When I got to Truworths in Johannesburg Rissik Street opposite FNB bank city, I spoke to the store manager who gave me attitude and requested for my ID and told me that I have to pay R1563.33 which is my outstanding balance, I owe Truworths so there’s nothing she can do, I should go and settle my issues with HTN Attorneys. She gave me a receipt of my outstanding payment and left me standing at the counter while calling on the next customer to assist.

Now my question here is, since Truworths say they have nothing to do with my payment arrangement and that I should sort myself out with HTN however they handed my account over to HTN, what are should I do now in this case? Is this what Truworths normally do to their customers?

I knew HTN Attorneys through Truworths and I believed everything HTN Attorneys told me because I had high trust in Truworths.

I feel like Truworths work hand in hand with HTN Attorneys in deceiving and mislead it’s customers.

Just when I thought I had one of my accounts paid up to better my credit score then this.. Please help me, I am frustrated.