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Rashieda O

1 reviews | Active since Apr 2022

17 Jun 2023, 11:59

Extremely Disappointed

I'm so heartsore and extremely disappointed, I work very very hard for my money, I make an honest living, and the moral of the story is that I love good quality, I thought that is what Truworths stands for, but at the end of March I bought a pair of Pumas of R1400, and I work so I only wear it occasionally as I love to be comfortable, but not even 4 weeks and the Puma takkies are pulling loose, I'm not saying that it should last a lifetime, but I buy this brand for the entire family and my previous pair lated 3 Years, because I'm light on shoes. It's like Truworths and Puma Quality isn't what it use to be. So I'm not sure if it's a factory fault, I hope I can get some guidance from this review.

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Replies (1)
Truworths
Truworths's reply26 Jun 2023, 17:39
Official
 Dear  Rashida,  Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.
 

We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve. 
 

Regards
 

Tania Truworths Customer Service