1 reviews | Active since Mar 2014
Extremely bad service result in attorney letter
My mother had account protection plan for years when she was retrenched at the beginning of the year she went to Trutworths and informed them, they said they needed proof which she provided, letter from the company letter from the UIF letter from her bank and her I.d with her statement showing account protection plan. Truworths fax the documents to hollard. But she still got phone calls to ask to pay then she goes back to truworths and they gave her a number to fax herself she fax the document and got proof of the fax. She got a call again asking to pay as they have no documents, now she receives a letter from attorney to say Truworths is taking legal action. Truworths has no idea what they are doing and **** people into the protection plan.
Thank you for your post.
Whilst we do not ordinarily discuss matters pertaining to accounts with any other person other than the account holder, we believe that the below response does not contain any private information.
Upon receipt of your post we liaised directly with Finrite in this regard. We were informed that the documentation received by them on 29 July 2015 was not certified and therefore the claim could not be processed.
We believe that a representative from Finrite has been in contact with the account holder and has informed her of this. We wish to apologize for the service you have received and trust that this matter will be adequately resolved upon receipt of the required documentation.
Kind regards,
Lynn
Thank you for your post.
Whilst we do not ordinarily discuss matters pertaining to accounts with any other person other than the account holder, we believe that the below response does not contain any private information.
Upon receipt of your post we liaised directly with Finrite in this regard. We were informed that the documentation received by them on 29 July 2015 was not certified and therefore the claim could not be processed.
We believe that a representative from Finrite has been in contact with the account holder and has informed her of this. We wish to apologize for the service you have received and trust that this matter will be adequately resolved upon receipt of the required documentation.
Kind regards,
Lynn