LN
Lindile N
1 reviews | Active since Apr 2015
02 Dec 2015, 14:44
Extremely Bad Service
On 29 November 2015 I went to Fitting room and Staff who working there on that day named Ayanda,looked at me as if I was fool and she said to me what that on your lips, I went straight to the mirror and I didn't see anything wrong ,she said to me you call that a lipstick, I would never wear that colour purple ,it so ugly, I reported her to assistant store manager she said she would get back to me the next day. EVEN TODAY I AM STILL WAITING FOR HER CALL.
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Truworths's replyOfficial
07 Dec 2015, 11:31Hello Fnxumza ,
Thank you for your post and affording us the opportunity to address your concerns.
At Truworths we conform to international standards and strive to serve customers in a professional and respectful manner at all times. We were concerned to hear of the service you experienced during your recent visit to one of our stores.
Following our telephonic conversation please be advised that we have escalated this matter to the Assistant Store Manager to ensure that your concerns are addressed with the store consultant in question.
We trust that we were able to satisfactorily attend to your concerns and hope to see you in our stores again.
Kind regards,
Onela
Thank you for your post and affording us the opportunity to address your concerns.
At Truworths we conform to international standards and strive to serve customers in a professional and respectful manner at all times. We were concerned to hear of the service you experienced during your recent visit to one of our stores.
Following our telephonic conversation please be advised that we have escalated this matter to the Assistant Store Manager to ensure that your concerns are addressed with the store consultant in question.
We trust that we were able to satisfactorily attend to your concerns and hope to see you in our stores again.
Kind regards,
Onela
Truworths's reply07 Dec 2015, 11:31
Official
Hello Fnxumza ,
Thank you for your post and affording us the opportunity to address your concerns.
At Truworths we conform to international standards and strive to serve customers in a professional and respectful manner at all times. We were concerned to hear of the service you experienced during your recent visit to one of our stores.
Following our telephonic conversation please be advised that we have escalated this matter to the Assistant Store Manager to ensure that your concerns are addressed with the store consultant in question.
We trust that we were able to satisfactorily attend to your concerns and hope to see you in our stores again.
Kind regards,
Onela
Thank you for your post and affording us the opportunity to address your concerns.
At Truworths we conform to international standards and strive to serve customers in a professional and respectful manner at all times. We were concerned to hear of the service you experienced during your recent visit to one of our stores.
Following our telephonic conversation please be advised that we have escalated this matter to the Assistant Store Manager to ensure that your concerns are addressed with the store consultant in question.
We trust that we were able to satisfactorily attend to your concerns and hope to see you in our stores again.
Kind regards,
Onela