Extremely bad management and customer service
<p>YDE and Truworths are a complete and utter yoke. I have had a complete for over a month on statements with different amounts and requests for a proper audit of my account as well as copies of invoices. The customer service desk and management IGNORE emails completely. I have yet to have 1 positive thing to say about this company. I have now boycotted their retail stores and have had to result to taking my complaints to public forums as they refuse to do anything. </p> <p> </p> <p>Yudre who is supposed to be of seniority at this "institution" cant even get a PA to send an email saying that they are investigating the issue. It seems that it is just pushed down the the call centre who have absolutely NO COOKING clue what they are doing. </p> <p> </p> <p>The lack of ownership from YDE and Truworths is pathetic. </p> <p> </p> <p>Sad and pathetic! Word of Mouth will harm your brand. </p>
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we strive to provide our customers with excellent service and a pleasant shopping experience where customers are assisted by knowledgeable, efficient and enthusiastic consultants.
The service described in your post is no more acceptable to us than it is to you and we can assure you that your concerns were brought to the attention of the relevant Customer Services Manager to address.
Following our recent telephonic conversation, we once again wish to apologise for your experience and thank you for informing us of this matter.
We value your feedback and look forward to having you as our customer for many more years to come.
Should you have any other concern or suggestion, please feel free to contact us directly on *** or email: *** and we will gladly assist.
Best regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
At Truworths, we strive to provide our customers with excellent service and a pleasant shopping experience where customers are assisted by knowledgeable, efficient and enthusiastic consultants.
The service described in your post is no more acceptable to us than it is to you and we can assure you that your concerns were brought to the attention of the relevant Customer Services Manager to address.
Following our recent telephonic conversation, we once again wish to apologise for your experience and thank you for informing us of this matter.
We value your feedback and look forward to having you as our customer for many more years to come.
Should you have any other concern or suggestion, please feel free to contact us directly on *** or email: *** and we will gladly assist.
Best regards,
Truworths Online Team