bM
boitumelo M
1 reviews | Active since May 2015
13 May 2015, 16:48
Extremely bad attitude from call centre agent
I completed an online application form to open a thruworths account. A call centre agent called and wanted to get more details in order to complete the application. Firstly her tone of voice was rude, when I asked if there was any other way we could complete this details gathering process, since she struggled to hear me, she said to me \I'm the one who made the decision to open an account online and no there was no other way"As if opening an account online was an inconvenience to her life. I feel this response was rude and unnecessary. In either case"
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Truworths's replyOfficial
19 May 2015, 15:42Hello boitumelo321,
Thank you for your post and affording us the opportunity to respond.
At Truworths, providing our customers with service that meets and exceeds the standards set internationally is of utmost importance to us. Therefore, our staff members are trained to always address customers in a professional manner.
As our new account opening process is meant to be effortless and efficient, we were disappointed to hear about your experience and immediately escalated your complaint to our New Accounts Manager.
We have been informed that she has investigated your concerns and found that the manner, in which our consultant attended to your query, was not in line with our high standards and will therefore be addressed accordingly with the consultant.
We believe that our New Accounts Manager has been in contact with you and has been able to satisfactorily resolve this matter.
We sincerely apologise for any inconvenience that may have been caused to you and are pleased to welcome you to the Truworths Family. Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Hope to see you in our stores soon !
Lynn
Thank you for your post and affording us the opportunity to respond.
At Truworths, providing our customers with service that meets and exceeds the standards set internationally is of utmost importance to us. Therefore, our staff members are trained to always address customers in a professional manner.
As our new account opening process is meant to be effortless and efficient, we were disappointed to hear about your experience and immediately escalated your complaint to our New Accounts Manager.
We have been informed that she has investigated your concerns and found that the manner, in which our consultant attended to your query, was not in line with our high standards and will therefore be addressed accordingly with the consultant.
We believe that our New Accounts Manager has been in contact with you and has been able to satisfactorily resolve this matter.
We sincerely apologise for any inconvenience that may have been caused to you and are pleased to welcome you to the Truworths Family. Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Hope to see you in our stores soon !
Lynn
Truworths's reply19 May 2015, 15:42
Official
Hello boitumelo321,
Thank you for your post and affording us the opportunity to respond.
At Truworths, providing our customers with service that meets and exceeds the standards set internationally is of utmost importance to us. Therefore, our staff members are trained to always address customers in a professional manner.
As our new account opening process is meant to be effortless and efficient, we were disappointed to hear about your experience and immediately escalated your complaint to our New Accounts Manager.
We have been informed that she has investigated your concerns and found that the manner, in which our consultant attended to your query, was not in line with our high standards and will therefore be addressed accordingly with the consultant.
We believe that our New Accounts Manager has been in contact with you and has been able to satisfactorily resolve this matter.
We sincerely apologise for any inconvenience that may have been caused to you and are pleased to welcome you to the Truworths Family. Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Hope to see you in our stores soon !
Lynn
Thank you for your post and affording us the opportunity to respond.
At Truworths, providing our customers with service that meets and exceeds the standards set internationally is of utmost importance to us. Therefore, our staff members are trained to always address customers in a professional manner.
As our new account opening process is meant to be effortless and efficient, we were disappointed to hear about your experience and immediately escalated your complaint to our New Accounts Manager.
We have been informed that she has investigated your concerns and found that the manner, in which our consultant attended to your query, was not in line with our high standards and will therefore be addressed accordingly with the consultant.
We believe that our New Accounts Manager has been in contact with you and has been able to satisfactorily resolve this matter.
We sincerely apologise for any inconvenience that may have been caused to you and are pleased to welcome you to the Truworths Family. Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Hope to see you in our stores soon !
Lynn