Extreme incompetency

I have been a customer of Truworths for long. I have always paid my account instore. When the lockdown started I did my payments via EFT. I made the following EFT payments: R725 on 6 April 2020 R725 on 7 May 2020 R1420 on 30 May 2020

None of the above mentioned payments have been allocated to my account as of yet. I am being bombarded with SMS's and phonecalls from Truworths stating that I am ignoring their correspondence to me by not paying may account.

This is how I am "ignoring" their correspondence:

Emails with proof of payments: To *** - 17/6 and 24/6 To *** - 18/5, 4/6, 8/6 and 24/7 To *** - 24/7

Call centre: ***

15 May at 13.02 18 May at 11:44 This is besides the times when Truworths called me to tell me I am not paying my account (I was also told by another store that they charge for these calls that they make to you)

The WA number: ***

15 May 48 May 23 May

In store when I made my last payment in store, which are the only paytment that shows on my account now, I spoke to them. They told me that even them cannot do anything because they are also ignored,

On the 11th of July I went into the store because I needed some stuff. My record with all my accounts at different stores are clean because I DO NOT BUY ANYTHING I CANNOT PAY FOR. When I came to the counte I was humiliated in front of a long line of customers standing behind me by being told I cannot buy because my account is not paid. Whe phoned customer line instore but was told sorry we cannot do anything. Their excuse is that they are over 53 000 emails behind. That is no excuse. I have accounts with Fochini, Miladys, Woolworths etc. During t whole lockdown I have also paid my account via EFT and after two or three days I receive my sms saying we have received your payment. EVERYTIME I speak to a conslultant and their supervisers I am being told to stay patient. In the meantime I am still being bombarded with SMS's and phonecalls. When I asked them what about my credit record with ITC I was told "we can do nothing about that". I am done being patient. I was humiliated while even through hard times with Covid19 I have kept my responsibility to pay my accounts. And this is the way Truworths repay their loyal customers.