WP
Winnie P
1 reviews | Active since Dec 2017
21 Oct 2020, 08:38
Extreme account collectors
Truworths has THE worst customer service EVER, and don't skip a payment, even if it is R40, they will harass you to the ends of the earth for that R40. No man, one phone call is enough, 4 before breakfast is bordering on harassment. ACCOUNT CLOSED I will never buy in that shop again, an account that I have had since the '80's.
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Truworths's replyOfficial
27 Oct 2020, 08:36 Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account and have escalated this matter through to the relevant department, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us at the credit bureaus would be negatively affected. We can confirm that one of our consultants has been in contact with you, and regret to hear that you are not happy with the feedback.
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email to *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding communications about the status of your Truworths account and have escalated this matter through to the relevant department, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us at the credit bureaus would be negatively affected. We can confirm that one of our consultants has been in contact with you, and regret to hear that you are not happy with the feedback.
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email to *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Truworths Online Team
Truworths's reply27 Oct 2020, 08:36
Official
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account and have escalated this matter through to the relevant department, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us at the credit bureaus would be negatively affected. We can confirm that one of our consultants has been in contact with you, and regret to hear that you are not happy with the feedback.
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email to *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding communications about the status of your Truworths account and have escalated this matter through to the relevant department, however, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement.
We are sorry if you felt that our collections process was in any way offensive and confirm that it was certainly not the intention to cause you any unnecessary frustration.
It also serves to inform you that we are concerned that the account will incur late payment fees and that your profile held with us at the credit bureaus would be negatively affected. We can confirm that one of our consultants has been in contact with you, and regret to hear that you are not happy with the feedback.
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email to *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Truworths Online Team