Extra mile service from Ntuthuko Ngcobo

Very grateful to the service of all staff at Truworths West Street branch in Durban starting with the warm smile and greeting of their security personnel as you enter their doors(sometimes we just whisk quickly past them as if they are to ask to search our bags yet they are just greeting us) Mr Ntuthuko Ngcobo was an exception because with the assistance he gave me to get the item that was no longer available from their on line channels,he helped me close the year on a good note.The item was out of stock on line, i took down the item stock number for them to check if any of their stores has it,they could not locate it and politely informed me if i found it on their website it could have been an item that had been bought and then returned.Before i visited this branch as a last resort,i first had called their customer services shareline asking if they do an ibt..straight answer..no we don't..even for your account holders?.no.. i had secured services of a friend prior looking to buy this item since she has an account and she had accompanied me to the store.Back to google,found item under their Gauteng stores..Menlyn & Campus square(not online)..even did a screenshot.took this to the store and they were not tired of me and it was a busy Dizemba time!I fully understood when they said it could have been a returned item.Option now was how to get it to Durban..Ntuthuko referred to his manager both were willing to help but that meant my 2023 Xmas gift would come in 2024..option was for a friend or relative to buy item for me and have it couriered privately.Even so when i mentioned that to him, Ntuthuko didn't hesitate to make a call to these stores (Jackie at Menlyn & Lindelwa at Campus Square heartfelt thanks for your services too)to check if item is in good order,check the belt,check the pockets,buttons etc i was extremely pleased with this service.Item at Campus Square was perfect,found a friend who was at the store the next morning to get it for me.Got it on time in 2023.Thanks once more for your quality item above all your quality & excellent service from all your staff ..