HH
Heather H

1 reviews | Active since Jun 2016

28 Mar 2017, 12:22

******ionate charges for services and undue interest

<p>I have been receiving emails, SMS's and phone calls for over 4 months demanding an amount that Truworths have added to my account. This has become quite intimidating with several calls every morning,. They will also let my phone ring once and then hang-up, making sure I see the number.</p> <p>Bullying tactics! </p> <p>This amount is based on:</p> <p> </p> <p>1 Servies - which I did not sign for when opening the account - how can a company decide you must pay for an unrequired service.</p> <p>2. Interest which they insist on charging - although most of this is on the 'Services' plus interest on a '6 month interest free account.</p> <p>There have been more moneies paid by Truworths, for these messages and calls, than I actually owe them.</p> <p>I am a pensioner - Zumas wonderful R1400 per month - and this does not allow any extras added to my already overburdened budget. The only reason I have an account is so that I can replenish my wardrobe using the 6 month interest free account buying one or two items at a time.</p> <p>Truworths sent an email agreeing to reverse one of the service charges - this has not been done. Set a precedent and they must all be reversed.</p> <p>Shocking treatment - which I understand - many people are complaining about. We should make a stand and ensure that these big companies do not take advantage of those usually unable to fight back.</p> <p>I do not have details of Truworths customer base. Imagine a possible 1million @ R26 service charges - a clear R26million profit before they sell one item. </p> <p> </p>

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Replies (1)
Truworths
Truworths's reply31 Mar 2017, 15:47
Official

Thank you for your post and allowing us the opportunity to respond.

We acknowledge your frustration in this regard and have conducted an investigation into the concerns raised in your post.

We confirm that our consultant has contacted you to clarify your concerns and has resolved this matter for you.

Please feel free to contact us directly on *** or via email to *** should you have any further inquiries, comments or suggestions.

Kind regards,

Truworths Online Team