RP
Rhoda P
1 reviews | Active since Nov 2017
16 Sept 2019, 07:56
exploiting
This needs to be investigated by the consumer act
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Truworths's replyOfficial
17 Sept 2019, 14:53Thank you for your post.
We acknowledge your frustration regarding your cell phone query and that you are unhappy with the feedback received.
As previously advised, in line with MTN’s Terms and Conditions, in the event that MTN detects that a device sustained physical damage, the customer will be liable for the applicable repair charges. These Terms and Conditions are stipulated on your Customer Pick-Up Document, which you signed on the day of the cellphone purchase. We can confirm that the relevant Store manager has been in contact with you to provide feedback as well.
We trust that you will understand our stance in this regard and encourage you to contact MTN directly.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding your cell phone query and that you are unhappy with the feedback received.
As previously advised, in line with MTN’s Terms and Conditions, in the event that MTN detects that a device sustained physical damage, the customer will be liable for the applicable repair charges. These Terms and Conditions are stipulated on your Customer Pick-Up Document, which you signed on the day of the cellphone purchase. We can confirm that the relevant Store manager has been in contact with you to provide feedback as well.
We trust that you will understand our stance in this regard and encourage you to contact MTN directly.
Kind regards,
Truworths Online Team
Truworths's reply17 Sept 2019, 14:53
Official
Thank you for your post.
We acknowledge your frustration regarding your cell phone query and that you are unhappy with the feedback received.
As previously advised, in line with MTN’s Terms and Conditions, in the event that MTN detects that a device sustained physical damage, the customer will be liable for the applicable repair charges. These Terms and Conditions are stipulated on your Customer Pick-Up Document, which you signed on the day of the cellphone purchase. We can confirm that the relevant Store manager has been in contact with you to provide feedback as well.
We trust that you will understand our stance in this regard and encourage you to contact MTN directly.
Kind regards,
Truworths Online Team
We acknowledge your frustration regarding your cell phone query and that you are unhappy with the feedback received.
As previously advised, in line with MTN’s Terms and Conditions, in the event that MTN detects that a device sustained physical damage, the customer will be liable for the applicable repair charges. These Terms and Conditions are stipulated on your Customer Pick-Up Document, which you signed on the day of the cellphone purchase. We can confirm that the relevant Store manager has been in contact with you to provide feedback as well.
We trust that you will understand our stance in this regard and encourage you to contact MTN directly.
Kind regards,
Truworths Online Team