Expensive items for hogwash service!
<p>Got gifts from my mother in law which she bought on her account. Some items are small and some I'd like to exchange. Went to both Earth Addict and Truworths with items still in bag with tags and slip but was told I cannot exchange without the card,told them it was gifts and the person is overseas now but that fell on deaf ears. For the price of your items one would expect decent treatment. Cant even understand why I cant exchange because with Edgars and Woolworths I can even exchange without a receipt but here I have the receipt but they could'nt care less. 30days is soon to be over but I guess that's what you want , don't see how you think your client base is going to expand with such appaling service whereas your competitors are excelling. You're chasing customers away,wake up!!!</p>
Thank you for your post.
We acknowledge your frustration and we would like to advise that our intention with having our returns policies in place is certainly not to aggravate or inconvenience our customers and we regret that it was perceived as such during your recent visit to one of our stores.
Whilst you had the original proof of purchase available, we can confirm that you were correctly informed that an account card, a copy of proof of identity and a permission letter is required for an exchange on an account, whilst you are not the valid account holder.
We would like to also take this opportunity to advise that we have the facility available where by any customer purchasing a gift from our stores can request gift receipt at the time of purchase. This facilitates an effortless return in line with our Returns Policy for the gift recipient and the price of the item(s) are also masked.
We confirm that one of our consultants has been in contact with you and the matter has been resolved.
We once again apologise for your experience, however trust that you are able to understand our stance in this regard.
Yours in service.
Truworths Online Team
Thank you for your post.
We acknowledge your frustration and we would like to advise that our intention with having our returns policies in place is certainly not to aggravate or inconvenience our customers and we regret that it was perceived as such during your recent visit to one of our stores.
Whilst you had the original proof of purchase available, we can confirm that you were correctly informed that an account card, a copy of proof of identity and a permission letter is required for an exchange on an account, whilst you are not the valid account holder.
We would like to also take this opportunity to advise that we have the facility available where by any customer purchasing a gift from our stores can request gift receipt at the time of purchase. This facilitates an effortless return in line with our Returns Policy for the gift recipient and the price of the item(s) are also masked.
We confirm that one of our consultants has been in contact with you and the matter has been resolved.
We once again apologise for your experience, however trust that you are able to understand our stance in this regard.
Yours in service.
Truworths Online Team