1 reviews | Active since Jun 2010
Expensive clothing, cheap material
<p>I purchased a shirt in April of this year. The shirt was about R600 if my memory serves me well. it looked and felt nice. Only the quality is really bad because I wore it only twice and it tore on the seams of the button line. The shirt is unmendable because there isn't enough material between the button line and the shirt itself. i thik its unfair for one to spend so much money and get such quality. For this price, the piece should last me longer than 2 wears. money is too tight to mention so I need my clothes on my back and not in the dust bin after 2 wear :-( </p>
Thank you for bringing this matter to our attention.
At Truworths, every attempt is made to continuously provide all our valued customers with service excellence and quality garments of International standards. We therefore troubled to hear about your experience.
Following our telephonic conversation, we confirm that we have informed you of our six months returns period for defective merchandise and you have agreed to return the garment to your closest Truworths store for assessment.
We truly regret any inconvenience caused and trust that this matter will be successfully resolved once the assessment is concluded.
Kindest regards,
Truworths Online Team
Thank you for bringing this matter to our attention.
At Truworths, every attempt is made to continuously provide all our valued customers with service excellence and quality garments of International standards. We therefore troubled to hear about your experience.
Following our telephonic conversation, we confirm that we have informed you of our six months returns period for defective merchandise and you have agreed to return the garment to your closest Truworths store for assessment.
We truly regret any inconvenience caused and trust that this matter will be successfully resolved once the assessment is concluded.
Kindest regards,
Truworths Online Team
I took the garment back to The Grove Mall. This was 2 weeks ago. I was told I'll be given feedback which i still haven't received.
The account has also not been credited witht the purchase amount. Please follow up.
Thanks
Checkquery number :***
I took the garment back to The Grove Mall. This was 2 weeks ago. I was told I'll be given feedback which i still haven't received.
The account has also not been credited witht the purchase amount. Please follow up.
Thanks
Checkquery number :***