1 reviews | Active since Oct 2017
Expanded shoes problem
On the 27/4/18 I went and bought some clothing items as well as shoes and when i fitted the shoes first time they fitted properly as i am size 6 shoe size and i even walk around with them in the store and the feeling of the shoes was very nice.While i was at the wedding wearing the shoes my feet was sliding forward in the shoes as i continue walking with them the shoe slips out. And As I am sure we all know, wearing shoes that don’t fit well or that are uncomfortable can ruin a day,Regardless of the soles being scuffed a little bit the facts remain is that the shoe has expanded and now I'm sitting with the shoe which is big and i even wore them once. And on the 24/5/18 I phoned truworths head office explaining them about my situation and I was told to go to the store where i bought the shoes so that they can assist me and they said if they refuse please phone us back & the very same above date I phone the store & spoke to Rosalia Malatji she said to me please bring the shoes so that i can assess them & when i went to the store on the 25/5/18 she called the manager in charge by the name of Emly Maeko & she was very rude at me arguing & shouting at me & even ended up saying please do not dare scream at me.However when i asked what is the solution for the problem she says I have to take the shoes for assessment which will take 14 days for the shoes to be assessed & i asked what is it that takes that long as I am here now in the store & I can put on the shoes so that you can assessed them & she says to me it might not be approved because you have already worn the shoes & the shoes were initially bought to be worn not to be diplayed in the house. She was very arrogant with me and I didn't like her behaviour towards me and at the end of the day I am a customer.
At Truworths we aim to provide our customers with service of international standards and high quality fashionable merchandise that meets and exceeds the high standards that we set.
Should an item however present with any defect, it may be returned to the store, in order for the Store manager to assess the item. However, should he/she not be able to come to a conclusive decision, procedure calls for the item to then be sent for further evaluation by our Quality Assurance department.
This matter was escalated for the attention of the respective Store Manager, who denied displaying the behavior mentioned in your post. She has however asked us to apologise for the manner in which you felt during this experience.
We confirm that your shoes have in the interim been sent to our Quality Assurance department, and once feedback is received, one of the consultants at the store will be in contact with you.
Kind regards,
Truworths Online Team
Best regards,
At Truworths we aim to provide our customers with service of international standards and high quality fashionable merchandise that meets and exceeds the high standards that we set.
Should an item however present with any defect, it may be returned to the store, in order for the Store manager to assess the item. However, should he/she not be able to come to a conclusive decision, procedure calls for the item to then be sent for further evaluation by our Quality Assurance department.
This matter was escalated for the attention of the respective Store Manager, who denied displaying the behavior mentioned in your post. She has however asked us to apologise for the manner in which you felt during this experience.
We confirm that your shoes have in the interim been sent to our Quality Assurance department, and once feedback is received, one of the consultants at the store will be in contact with you.
Kind regards,
Truworths Online Team
Best regards,