1 reviews | Active since Aug 2015
Exchange shoes
I bought shoes from protea gardens truworths for my grany when i arrive home she fit it and it was big so my decide tht she will exchange it at makhado crossing truworths then she sent someone today to exchange and tht person was told that its dirty and when i buy it iwas given the one at the display and the other one was from the stock room then i ask the lady who was helping me if i can exchange it if its bigger she said i must ask the teller for gift till slip and then i call makhado crossing and i spoke to marry the lady who said sheos are dirty and then call customer care for truworths i was told to call makhado truworths and ask for the store manager i spoke to mokgadi who responded with attitude and say when i need exchange for dirty shoes whom is she going to sell it to i bought like tht and im not paying **** im paying money i call truworths gardens that lady (pina) who help me she recognise me on the phone and say i must tell my grany to send it back jhb as this shoes was in limpopo pina she knows how to deal with customers not store manager makgadi and her cashier dont know wht is a customer thy need to be trained again thts bullsht i like truworths but they turn me down
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding the decline of your return and therefore liaised with the manager of the store mentioned in your post.
We were informed that on the day the shoes were returned to store there were marks underneath both shoes, which indicated to the manager that the shoes were possibly worn. Having said this the manager acknowledges that the query could have been handled in a different manner. She has therefore asked us to convey an apology for the way in which your query was attended to.
Following our telephonic conversation, we verify that you have agreed to return the shoes to the purchasing store on 28 August for an assessment to be done by the Store Manager.
We trust that we will be able to resolve this matter following the assessment by the store manager and are committed to remain in contact with you until such time.
Yours sincerely,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding the decline of your return and therefore liaised with the manager of the store mentioned in your post.
We were informed that on the day the shoes were returned to store there were marks underneath both shoes, which indicated to the manager that the shoes were possibly worn. Having said this the manager acknowledges that the query could have been handled in a different manner. She has therefore asked us to convey an apology for the way in which your query was attended to.
Following our telephonic conversation, we verify that you have agreed to return the shoes to the purchasing store on 28 August for an assessment to be done by the Store Manager.
We trust that we will be able to resolve this matter following the assessment by the store manager and are committed to remain in contact with you until such time.
Yours sincerely,
Lynn