1 reviews | Active since Jul 2014
Exchange refused
I received an Uzzi shirt for my birthday and it is way to small being a slim fit shirt. The floor manager in Thohoyandou did not want to exchange the shirt for a bigger size as I did not have a gift receipt, but the shirt has all the tags and has not been worn at all. I then phoned the area manager Elsie and she was not willing to assist me in any way. She told me that I need to get the account holder to write a letter that the person bought me the shirt so I told her that it was bought cash. She then bluntly refused to help me and said that it was not possible to do anything as it was a cash sale?? Does your company treat all customers as if we are *******?? Who gives a gift receipt with purchases and does your cashiers inform the customers that they need to take a gift receipt just for in case? no they don't. The thing that really aggravates me is that I know that I can be assisted, but obviously Truworths just want their customers to support other retailers. I am also aware that this is against the CPA.
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that an exchange could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We wish to advise that our returns policy is in place to ensure that our customers can be assured that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current. As a result, we deem it vital that it is adhered to at all times.
We trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Truworths Online Team
Best regards,
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that an exchange could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We wish to advise that our returns policy is in place to ensure that our customers can be assured that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current. As a result, we deem it vital that it is adhered to at all times.
We trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Truworths Online Team
Best regards,