SK
Soanie K
1 reviews | Active since Jun 2019
05 Jun 2019, 15:07
Exchange policy
Good afternoon, I purchased a Jacket from Truworths in Welkom this weekend and paid cash. Unfortunately it is a size to small , when I went to exchange it it was sold out. Upon enquiring whether they can procure one from another store I was told that since I do not have an account they can not order one. Since when is account customers preferred above cash customers?? You Return policy does not state that only account customers will be assisted with exchanges. What is cash customers suppose to do?
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Truworths's replyOfficial
05 Jun 2019, 15:37 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply05 Jun 2019, 15:37
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
09 Jul 2019, 15:27 Thank you for your post.
Our Fashion delivery service is one of the many benefits that we offer to our account-holders, as the merchandise is charged to the customer's account at the store where the item is located and then delivered to the preferred delivery address. We have investigated this matter and found that you were correctly advised at the relevant store about our Returns policy. As all our customers are important to us, we wish to apologise to you for the manner in which you felt your concerns were addressed at the time of your visit to the Welkom store.
Should you require assistance with any other matter of concern, please feel free to contact us on *** or e-mail ***.
Kind regards, Truworths Online Team
Our Fashion delivery service is one of the many benefits that we offer to our account-holders, as the merchandise is charged to the customer's account at the store where the item is located and then delivered to the preferred delivery address. We have investigated this matter and found that you were correctly advised at the relevant store about our Returns policy. As all our customers are important to us, we wish to apologise to you for the manner in which you felt your concerns were addressed at the time of your visit to the Welkom store.
Should you require assistance with any other matter of concern, please feel free to contact us on *** or e-mail ***.
Kind regards, Truworths Online Team
Truworths's reply09 Jul 2019, 15:27
Official
Thank you for your post.
Our Fashion delivery service is one of the many benefits that we offer to our account-holders, as the merchandise is charged to the customer's account at the store where the item is located and then delivered to the preferred delivery address. We have investigated this matter and found that you were correctly advised at the relevant store about our Returns policy. As all our customers are important to us, we wish to apologise to you for the manner in which you felt your concerns were addressed at the time of your visit to the Welkom store.
Should you require assistance with any other matter of concern, please feel free to contact us on *** or e-mail ***.
Kind regards, Truworths Online Team
Our Fashion delivery service is one of the many benefits that we offer to our account-holders, as the merchandise is charged to the customer's account at the store where the item is located and then delivered to the preferred delivery address. We have investigated this matter and found that you were correctly advised at the relevant store about our Returns policy. As all our customers are important to us, we wish to apologise to you for the manner in which you felt your concerns were addressed at the time of your visit to the Welkom store.
Should you require assistance with any other matter of concern, please feel free to contact us on *** or e-mail ***.
Kind regards, Truworths Online Team