BL
Benny L
1 reviews | Active since Mar 2012
20 May 2019, 01:22
Exchange on a ring
I bought a ring for my wife in pretoria Church Street.When I got home the ring is huge I went to The Grove to see if they have the right size I was told the size I can't get in Pretoria the only stores that have are in Johannesburg and they can't do an inter branch transfer.I can't go to Johannesburg just to exchange a ring. Please make a plan for a ring to be sent to a store in Pretoria so that I can exchange it.
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Replies (2)
Truworths's replyOfficial
20 May 2019, 09:01We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply20 May 2019, 09:01
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's replyOfficial
21 May 2019, 10:06 At Truworths, customer service excellence is of primary importance to us and us thank you for informing us of your recent experience and affording us the opportunity to respond.
We can confirm that contact has been made with you and the correct ring size has been ordered for you using our fashion delivery service.
We trust that we have adequately attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Kind regards,
Truworths Online Team
We can confirm that contact has been made with you and the correct ring size has been ordered for you using our fashion delivery service.
We trust that we have adequately attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply21 May 2019, 10:06
Official
At Truworths, customer service excellence is of primary importance to us and us thank you for informing us of your recent experience and affording us the opportunity to respond.
We can confirm that contact has been made with you and the correct ring size has been ordered for you using our fashion delivery service.
We trust that we have adequately attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Kind regards,
Truworths Online Team
We can confirm that contact has been made with you and the correct ring size has been ordered for you using our fashion delivery service.
We trust that we have adequately attended to this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us directly on *** or e-mail at ***.
Kind regards,
Truworths Online Team
Best regards,