1 reviews | Active since Oct 2017
exchange of size
A friend purchased a jeans for me using her credit card for the gateway branch on the 15-10-2017. however the following weekend i when to the pavilion store to exchange for a smaller size, but they didn't have stock. So they advised me to go to the Durban CBD branch.
At the Durban CBD store they didn't want to assist me because i had a copy of the receipt and not the original receipt. i didn't ask for a refund or to exchange it for something else.
all i want is a smaller size than the 1 i got.
and the store manager Nxolisi was so rude and unhelpful.
yashika ********** 772
We acknowledge your disappointment at initially not being able to exchange the pair of jeans purchased on your friend’s account.
Our Returns Policy allows you to return or exchange an item within 30 days from the date of purchase provided that the original invoice or gift receipt, in the case of a gift, is presented on return as proof of purchase.
We understand that you are not in possession of the above-mentioned receipt; however, our policy can also be viewed on our website at www.truworths.co.za.
As you were not pleased with the outcome to your query, this matter was further escalated. We are pleased to confirm that your query has been acceptably responded to, and that you were informed of the outcome. We forward to seeing you in our stores again soon.
Kind regards,
Truworths Online Team
We acknowledge your disappointment at initially not being able to exchange the pair of jeans purchased on your friend’s account.
Our Returns Policy allows you to return or exchange an item within 30 days from the date of purchase provided that the original invoice or gift receipt, in the case of a gift, is presented on return as proof of purchase.
We understand that you are not in possession of the above-mentioned receipt; however, our policy can also be viewed on our website at www.truworths.co.za.
As you were not pleased with the outcome to your query, this matter was further escalated. We are pleased to confirm that your query has been acceptably responded to, and that you were informed of the outcome. We forward to seeing you in our stores again soon.
Kind regards,
Truworths Online Team