1 reviews | Active since Mar 2015
Exchange of a gift that was bought on Account
I bought two shirts for my husband on the 22 December 2015 and on 24 December 2015 when my husband went to the store at Cradelstone Mall (Truworths) he was told that they can not exchange the shirts for something else as they were bought on my account and that I am not there, because the shirts was bought on account and that he will have to pay cash for the other shirts.<br> 1. He had all the slips<br> 2. The shirts still had the labels on.<br> 3. it is still with in the 7 day period.<br> I have tried to contact the store to speak to Mariska. <br> Clearly there is no customer service in this store and clearly the staff needs training. I am utterly disgusted with Truworths. I will be going into the store on Saturday 26 December 2015
In addition to this post we acknowledge receipt of your complaint via our Facebook page.
The store did not follow our procedure for gifts returned. They should have processed the exchange by following our procedure for such returns. This matter has been brought to the attention of the Area Manager of the store.
Following your telephonic conversation with our Customer Services Manager we were informed that you have decided to keep the items and that you purchased two other shirts.
We wish to apologize once again for the service and experience and truly hope that the attention afforded to your query has assured you of your importance to our company.
Kind regards,
Lynn
In addition to this post we acknowledge receipt of your complaint via our Facebook page.
The store did not follow our procedure for gifts returned. They should have processed the exchange by following our procedure for such returns. This matter has been brought to the attention of the Area Manager of the store.
Following your telephonic conversation with our Customer Services Manager we were informed that you have decided to keep the items and that you purchased two other shirts.
We wish to apologize once again for the service and experience and truly hope that the attention afforded to your query has assured you of your importance to our company.
Kind regards,
Lynn