TM
Thuli M
1 reviews | Active since Jan 2017
02 Jan 2025, 10:30
Exchange cannot be granted
I had the unfortunate experience of being refused to exchange garments purchased on 24.12.2024 because account holder was not present. I did enquire on a way forward as the account holder is abroad indefinitely and the items I have need to be exchanged as these do not fit the person they were purchased for. Their customer service department responded immediately after enquiring via email however after requesting a solution on the matter there has been no response 72hrs later. The garments have not been used and have price tickets intact as well as the original receipt of purchase but this is said to be not good enough grounds to grant an Exchange. Truworths is disappointing and I would not recommend it to anyone in future.
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Replies (4)0
Replies (4)
Truworths's replyOfficial
02 Jan 2025, 12:19Good day,
Thank you for your review.
We can confirm that you were correctly advised in store as only account holders are permitted to make exchanges.
Thank you for your review.
We can confirm that you were correctly advised in store as only account holders are permitted to make exchanges.
Best regards,
Truworths's reply02 Jan 2025, 12:19
Official
Good day,
Thank you for your review.
We can confirm that you were correctly advised in store as only account holders are permitted to make exchanges.
Thank you for your review.
We can confirm that you were correctly advised in store as only account holders are permitted to make exchanges.
Best regards,
TM
Thuli M's updateReviewer Update
02 Jan 2025, 21:23Again this does not solve my current problem. As stated in the above mentioned message. Cardholder is indefinitely out of the country so I should keep the items and receipt until they return. This is at the exact point that your customer services team stopped communicating.
All i want is a solution because the person will not be coming back to South Africa anytime soon.
All i want is a solution because the person will not be coming back to South Africa anytime soon.
TM
Thuli M's update02 Jan 2025, 21:23
Reviewer Update
Again this does not solve my current problem. As stated in the above mentioned message. Cardholder is indefinitely out of the country so I should keep the items and receipt until they return. This is at the exact point that your customer services team stopped communicating.
All i want is a solution because the person will not be coming back to South Africa anytime soon.
All i want is a solution because the person will not be coming back to South Africa anytime soon.
TM
Thuli M's updateReviewer Update
07 Jan 2025, 18:45I would like to know what is the solution for my problem at hand?
TM
Thuli M's update07 Jan 2025, 18:45
Reviewer Update
I would like to know what is the solution for my problem at hand?
Truworths's replyOfficial
10 Jan 2025, 16:24Good day,
As previously advised only account holders are permitted to do exchanges. Alternatively the account holder would need write a signed letter giving you permission to do the exchange. Please be advised that the store will also need both of your original ID's as well as the store card.
As previously advised only account holders are permitted to do exchanges. Alternatively the account holder would need write a signed letter giving you permission to do the exchange. Please be advised that the store will also need both of your original ID's as well as the store card.
Best regards,
Truworths's reply10 Jan 2025, 16:24
Official
Good day,
As previously advised only account holders are permitted to do exchanges. Alternatively the account holder would need write a signed letter giving you permission to do the exchange. Please be advised that the store will also need both of your original ID's as well as the store card.
As previously advised only account holders are permitted to do exchanges. Alternatively the account holder would need write a signed letter giving you permission to do the exchange. Please be advised that the store will also need both of your original ID's as well as the store card.
Best regards,