Exchange

It is with sadness that i have to report this and i'm only doing it because i went to a different branch and expected to receive the same treatment or response but to my surprise the treatment was better and i truly felt like a valued customer. The treatment at Truworths Maponya mall after i tried returning a pair of jeans i had bought about a month ago with everything still intact (pricetags and all), only to be refused the exchange and told about their 30 days policy which i understand and i was told to read the back of the till slip which says \ items are GENERALLY exchanged within a period of 30 days"( operative word being GENERALLY). After trying to explain to the manager that i didn't know about the policy and went through my receipt and acknowledged that yes i see it's written there but can they please change it for me i was told its not their fault that the jeans are too big i should have returned it as soon as i found out its too big. i'm only reporting this be cause i didn't get the same hassles from Cresta Mall they just checked their system and acknowledged that it's a bit late but still intact so they exchanged with a smile. """