1 reviews | Active since Mar 2016
Exchang in shoe size
My father bought shoes for me, I wore the shoe ONCE on Monday 29/02/2016, the shoes were bought a week before. Upon putting the shoe on I realized that it was a size too small, due to my working hours I asked my sister to go and exchange them for me, receipt was presented. We were told that the exchange could not take place as the shoe had been worn already, I then called the contact center, to which I was told that because I removed the price tag the exchange COULD NOT take place, How ridiculous!!! I am so irate and disappointed, the product is still in excellent condition, still in a resalable condition how on earth does a damn absent price tag devalue it!! Truworths you have certainly lost my business!!!
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration regarding the decline of your return.
We wish to verify that you were correctly informed that any merchandise returned to our stores must comply with the Terms and Condition of our Returns Policy. Therefore, the item must be in its original condition, with the tags still attached and valid proof of purchase must be presented.
This policy is in place so that customers are aware that we go through great lengths to ensure that the garments they purchase off our shelves has not been worn or used, is still in good condition and remains current with the latest trends. We therefore deem it vital to be adhered to at all times.
Following our telephonic conversation we can verify that we were able to adequately attend to this matter for you and we hope to see you in our stores again soon.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration regarding the decline of your return.
We wish to verify that you were correctly informed that any merchandise returned to our stores must comply with the Terms and Condition of our Returns Policy. Therefore, the item must be in its original condition, with the tags still attached and valid proof of purchase must be presented.
This policy is in place so that customers are aware that we go through great lengths to ensure that the garments they purchase off our shelves has not been worn or used, is still in good condition and remains current with the latest trends. We therefore deem it vital to be adhered to at all times.
Following our telephonic conversation we can verify that we were able to adequately attend to this matter for you and we hope to see you in our stores again soon.
Kind regards,
Lynn