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alfreda A

1 reviews | Active since Jul 2011

05 May 2016, 04:45

Excellent service at Bay West Mall

i went into Bay West Branch Truworths on the 4/5/2016 to return a damaged item, and i was pleasantly surprised at the level of service i received from the manager Melissa as well as the young man who assisted me. It was such a breeze to go in there as it always is. Melissa and her team are tops when it comes to service, even if i only go and pay my account, the staff members are always so friendly and helpful. Some other stores can learn a few lessons in terms of customer service from this branch. And their service is consistent,makes a customer want to go into their store. This team is truly one of those that will take the company forward. Keep up the good work and service. Was a pleasant experience to deal with the store manageress Melissa,you guys truly made me feel valued.

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Replies (1)
Truworths
Truworths's reply10 May 2016, 11:50
Official
At Truworths, providing our customers with a satisfying and effortless shopping experience is of primary importance to us. We are therefore; extremely proud to hear of the fantastic service you received from our store staff and manager. We have forwarded your compliment to the Area and Divisional Manager of our store to acknowledge the praise worthy recipients. On behalf of Truworths, we would like to thank you for your continued support and look forward to seeing you in our stores again soon. Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***. Kind regards and happy shopping, Truworths Online Team