ZN
Zanele N
1 reviews | Active since Apr 2013
15 Jul 2015, 18:33
evil,rude and pathetic
I went to shop at this above mentioned shop, I was accused of *****ing, i was interrogate,im so hurt with the treatment I have received from truworths, they accused me of *****ing something, they said I put it in my *****, they checked, they couldn't find anything, I have been their customer for more than 15 years, is this how they treat their customers, I had to credit back everything I just bought, and I paid them R2000 now, I feel so humiliated .
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Truworths's replyOfficial
21 Jul 2015, 16:31Hello zanelesine,
Thank you for your post and alerting us to this incident. We take customers queries and concerns very seriously and every effort is made to conduct a thorough investigation.
The incident described in your post is unacceptable and is in no way a reflection of our international standards of customer service excellence that we expect from all of our consultants and security guards.
We have escalated your concerns to the relevant Area and Divisional Manager for further investigation. We would also like to assure you that the Area Manager will be and is committed to remain in contact with you until this matter has been resolved.
We regret that we were unable to get a hold of you during our attempts to contact you telephonically. However wish to thank you for notifying us of you your experience and affording us the opportunity to address your concerns.
Please do not hesitate to contact us on *** or e-mail *** if you have any further queries or concerns.
Yours sincerely,
Lynn
Thank you for your post and alerting us to this incident. We take customers queries and concerns very seriously and every effort is made to conduct a thorough investigation.
The incident described in your post is unacceptable and is in no way a reflection of our international standards of customer service excellence that we expect from all of our consultants and security guards.
We have escalated your concerns to the relevant Area and Divisional Manager for further investigation. We would also like to assure you that the Area Manager will be and is committed to remain in contact with you until this matter has been resolved.
We regret that we were unable to get a hold of you during our attempts to contact you telephonically. However wish to thank you for notifying us of you your experience and affording us the opportunity to address your concerns.
Please do not hesitate to contact us on *** or e-mail *** if you have any further queries or concerns.
Yours sincerely,
Lynn
Truworths's reply21 Jul 2015, 16:31
Official
Hello zanelesine,
Thank you for your post and alerting us to this incident. We take customers queries and concerns very seriously and every effort is made to conduct a thorough investigation.
The incident described in your post is unacceptable and is in no way a reflection of our international standards of customer service excellence that we expect from all of our consultants and security guards.
We have escalated your concerns to the relevant Area and Divisional Manager for further investigation. We would also like to assure you that the Area Manager will be and is committed to remain in contact with you until this matter has been resolved.
We regret that we were unable to get a hold of you during our attempts to contact you telephonically. However wish to thank you for notifying us of you your experience and affording us the opportunity to address your concerns.
Please do not hesitate to contact us on *** or e-mail *** if you have any further queries or concerns.
Yours sincerely,
Lynn
Thank you for your post and alerting us to this incident. We take customers queries and concerns very seriously and every effort is made to conduct a thorough investigation.
The incident described in your post is unacceptable and is in no way a reflection of our international standards of customer service excellence that we expect from all of our consultants and security guards.
We have escalated your concerns to the relevant Area and Divisional Manager for further investigation. We would also like to assure you that the Area Manager will be and is committed to remain in contact with you until this matter has been resolved.
We regret that we were unable to get a hold of you during our attempts to contact you telephonically. However wish to thank you for notifying us of you your experience and affording us the opportunity to address your concerns.
Please do not hesitate to contact us on *** or e-mail *** if you have any further queries or concerns.
Yours sincerely,
Lynn