ESTEE LAUDER PRODUCTS
<p>I have been to Truworths at Tygervalleyour and CAPEGATE on 3 occasions, this is 6 times, and every time non of the branches had the Estee Lauder Double Wear Light intensity 2,0 in stock. This is unacceptable. </p>
Thank you for your post and for allowing us the opportunity to assist.
We acknowledge your frustration and immediately escalated your concerns to the relevant management of both stores referred to in your post, to investigate and address this matter.
We can confirm that our consultant has contacted you and informed you that, whilst Tygervalley has verified that stock of this item has always been available at their store, our store in Cape Gate has a relatively smaller cosmetics department, as such, they do not always have certain ranges available. This being said, should a store not have a certain item in stock, they are able to check availability at other stores or place an order for a fashion delivery or customer request should the customer be an account holder.
We trust that we were able to clarify your concerns and sincerely apologize for any inconvenience caused as a result of your experience. We look forward to seeing you in our stores again soon.
Please feel free to contact us on *** or via email to ***, should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to assist.
We acknowledge your frustration and immediately escalated your concerns to the relevant management of both stores referred to in your post, to investigate and address this matter.
We can confirm that our consultant has contacted you and informed you that, whilst Tygervalley has verified that stock of this item has always been available at their store, our store in Cape Gate has a relatively smaller cosmetics department, as such, they do not always have certain ranges available. This being said, should a store not have a certain item in stock, they are able to check availability at other stores or place an order for a fashion delivery or customer request should the customer be an account holder.
We trust that we were able to clarify your concerns and sincerely apologize for any inconvenience caused as a result of your experience. We look forward to seeing you in our stores again soon.
Please feel free to contact us on *** or via email to ***, should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team