jM
jayshree M
1 reviews | Active since Oct 2015
27 Oct 2015, 13:17
Estee Lauder
at the store the lady sold me the incorrect foundation, i tried it on for 2 days and went back to the store advising that its the incorrect colour given to me by the consultant, as it make me yellowish. The lady at the estee lauder counter advised that i should leave the product with her and she'll contact the branch manager to advise if the product can be changed. Its been 3 weeks and no feedback from the DUDU, on my exchange this is rather bad service, knowing that you spend a fortune instore.
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Truworths's replyOfficial
30 Oct 2015, 11:45Hello Jaydena,
We acknowledge your frustration regarding the service received from our store.
We always strive to provide our customers with an effortless shopping experience and service of International standards. Therefore we immediately escalated your query to the relevant management of the store mentioned in your post.
As the store manager was unavailable, we believe that you were contacted by the Admin manager who has apologized for your experience and was able to satisfactorily resolve this matter for you.
Please once again accept our sincerest apologies for any inconvenience caused to you as a result of this matter.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Lynn
We acknowledge your frustration regarding the service received from our store.
We always strive to provide our customers with an effortless shopping experience and service of International standards. Therefore we immediately escalated your query to the relevant management of the store mentioned in your post.
As the store manager was unavailable, we believe that you were contacted by the Admin manager who has apologized for your experience and was able to satisfactorily resolve this matter for you.
Please once again accept our sincerest apologies for any inconvenience caused to you as a result of this matter.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Lynn
Truworths's reply30 Oct 2015, 11:45
Official
Hello Jaydena,
We acknowledge your frustration regarding the service received from our store.
We always strive to provide our customers with an effortless shopping experience and service of International standards. Therefore we immediately escalated your query to the relevant management of the store mentioned in your post.
As the store manager was unavailable, we believe that you were contacted by the Admin manager who has apologized for your experience and was able to satisfactorily resolve this matter for you.
Please once again accept our sincerest apologies for any inconvenience caused to you as a result of this matter.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Lynn
We acknowledge your frustration regarding the service received from our store.
We always strive to provide our customers with an effortless shopping experience and service of International standards. Therefore we immediately escalated your query to the relevant management of the store mentioned in your post.
As the store manager was unavailable, we believe that you were contacted by the Admin manager who has apologized for your experience and was able to satisfactorily resolve this matter for you.
Please once again accept our sincerest apologies for any inconvenience caused to you as a result of this matter.
Should you have any further concerns or suggestions, please do not hesitate to contact us on *** or via email on *** .
Kind regards,
Lynn