ENDLESS CALLS FROM TRUWORTHS REGARDS ACCOUNT PAYMENT [EVERYDAY]

It goes without saying that the retail giant has a strong case for being a leader in the fashion stakes. My main problem however comes with the way they follow up payments on accounts. Granted when one has an instalment due they should pay up. Unfortunately sometimes we go through challenges in life that cripple us in terms of our cash flow as was my case in recent times. I missed my payments for the last 2 months, having been a loyal payer for years. Surely an agent called me to "offer assistances in these covid19 times". The conversation went very well and i explained my situation that i was not able to pay or give any nearby upcoming date to make a payment as i did not know when i was going to resume working again. The lady was so understanding (i have the call recorded) and advised me to notify Truworths once i had started working again to make arrangements. All good. The frustrating thing is thenceforth i keep receiving calls EVERYDAY sometimes 5 times a day from different agents of the company asking me WHY i have not paid my account. This is really frustrating considering that i explained MY situation to another agent already. My question is am i EXPECTED to answer these everyday calls and REPEAT the same explanation OVER and OVER again? Why don't they note it in their system that someone has already spoken to me? THIS IS SUPER FRUSTRATING. Comeon truworths, surely you have ICT professionals that can make sure that your system takes note of those contacted already.