Empty promises

<p>I previously complained about two watched bought on two seperate occassions for me by my husband as christmas and birthday presents. We were asked to return both watches, my husbands account was credited, my husband told the manager of that store, that he was not happy that, that was that according to them (the manager told him that you would get back to him with regards to this). this is a serious quality issue and he wanted them to make up for the fact that he had to take away two presents from me.... and had to dissapoint me twice! (a free gift voucher or something would have been nice). it is more than two months later and still no word from this manager, really truworths? is this how you reinstall faith to your clients in your products... just credit the account... really? no man, it doesnt work that way. I still have nothing for the two watches I lost...</p>