Embarrassing experience and extremely Bad Customer service
<p>Truworths </p> <p>According to my last staements from truworths and SMS corrrespondence,truworths told be that i could spend R2228 on my account. No futher correspondence was given to me after this. Today Sunday 21st May went to buy my son and I shoes,when I got to the check out point they told me I could only spend R1200 . I hadnt used my acc in just over a month and was paid off so I was extremely confused. I asked the cashier and he said it had something to do with a cusshion credit,not knowing what this was I phoned cutomer care. The first lady I spoke to by the name of polly I think I could not hear her properly put the phone down in my ear. The second lady after explaining the situation to her said it was cushion credit that id i dont use ot in a certain time I loose it. She put me through to a supervisor by the name of Dale,who had no interest in assiting in anyway what so ever his words were go check the Truworths terms and conditions. i am sorry Truworths Cushion credit should not be part of your system if it isnt communicated correctly and you shouldnt give people credit then take it away when it suits you. And at least have the decency to train your employees to give cutomer satifaction. I work in retail and I can promise you that id I had to treat cutomers in this sense i would be fired. It was a very embaresing experience needless to say I left all the goods i wanted to buy and left. What an horrible excperience and absolute no customer satifaction at the end of all that.</p>
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and whilst we acknowledge your concerns, we can confirm that the account limit indicated in your post is not the approved and current account limit on your account. We further verify that from time to time, when an account meets the qualifying criteria, Truworths will authorize a temporary increased account limit, should the account holder need to make a purchase over and above the regular limit. This is the notification that you received via SMS, and because you did not make use of it on the day it was offered, the account limit automatically returned to the amount it should be.
We attempted to call you on the number provided in your post and the alternative number listed on your account, but has regrettably been unsuccessful to reach you. We trust that we have been able to clarify your concerns and that you understand our stance in this regard.
We encourage you to contact us on 021- *** or email *** if you have any further queries or concerns, and we will gladly assist you.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and whilst we acknowledge your concerns, we can confirm that the account limit indicated in your post is not the approved and current account limit on your account. We further verify that from time to time, when an account meets the qualifying criteria, Truworths will authorize a temporary increased account limit, should the account holder need to make a purchase over and above the regular limit. This is the notification that you received via SMS, and because you did not make use of it on the day it was offered, the account limit automatically returned to the amount it should be.
We attempted to call you on the number provided in your post and the alternative number listed on your account, but has regrettably been unsuccessful to reach you. We trust that we have been able to clarify your concerns and that you understand our stance in this regard.
We encourage you to contact us on 021- *** or email *** if you have any further queries or concerns, and we will gladly assist you.
Kind regards,
Truworths Online Team