Embarrassed and ridiculous service

I sent an sms to truworths and an account was opened with all my details. I was told to go to a store with my ID and Activate it.2 days later a lady calls and questions me about this account to which I responded positively. At the end if the conversation I had been requested. I promptly sent it via the email which mis Damay February had sent me. When I looked at the return address I was requested to send to, it mentioned ***** department. This enraged me, so I called the ***** department and enquired as to why these documents had to be sent there. The lady I spoke to explained that Mis Damay works under their department and it was nothing suspicious. When I went to the store and purchased a product I was promptly told that the sale would not go through and was blocked and I had to stand at the counter for more than half an hour to be told that I need to send through my bank statements. This I find particularly ridiculous and it was an embarrasemt to actually stand and be treated in this manner. I don't need this account. I need truworths to delete this account of my credit profile immediately.