Embarrassed and Humiliated

I am a client of truworths Chatsworth. I bought a men's wallet on the 17 April 2022 at the truworths Chatsworth branch. I realized the wallet cannot fit in my pocket as it was too big. I then went on the 20th April to exchange it for a thinner one. I had discarded my invoice as I purchased this item on my card on credit. The first consultant a female immediately responded that they cannot do exchanges if I used it. I informed her that I did not but noted my cards were not able to fit. I informed of the consumer act that allow purchases to be returned within a 30 day period. She informed me to discuss this matter with the manager Mr Sherwin. The following occurred 1. He addressed my query in the full view of AL other consumers on the floor 2. He was arrogant rude and unfriendly 3. I raised my voice to clarify my position and request 4. When I informed him of my issue his response is that I need to provide an invoice of purchase otherwise no returns are allowed 5. I informed him it is on his data base when I made the purchase. He can print it of the transaction history. 6. He refused was arrogant and was not going to listen any further and walked away. 7. This matter lasted 30min in store. I had a medical appointment for my wife and was rushing to exchange and not return my item. 8. I requested to phone head office. 9 Mr Sherwin was rude and directed me to do it on my own expense while in store. 10. I called head office who logged a complaint of the manager and informed that it was unprofessional for a client to call head office while on floor 11. I eventually got head office to forward me a copy of my transaction digitally but could not wait any further as my wife needed medical attention 12. As a client I was humiliated embarrassed and made to feel of no worth by my interaction with the store. 13. The comfort of clients are not considered and I would like all trueorths clients to purchase from other branches as this behaviour is unacceptable. 14. I eventually later that afternoon called another branch who vert pleasantly accepted my figural transaction and as long as it was on my card they were willing to uplift such and were able to exchange my wallet 15. I have asked my family friends and all my associates not to ever go to the Chatsworth branch as their services are deplorable. 26. I am awaiting to see the reaction of headoffice on this matter