CM
Cece M

1 reviews | Active since Oct 2019

05 Oct 2019, 15:09

Embarrassed and frustrated

Went into Truworths store today at Thabong Shopping centre in Sebokeng, as soon as I walked in the metal detector went off and I hadn't even bought anything from other stores. They told me to check my bag and they checked my wallet as well asking if I bought them at truworths and I said no, then they told me I can't come in because the metal detector will go off when I leave the store. I had to leave the store all embarrassed and ashamed as if I did something wrong. This is unacceptable, I'm never setting foot in another truworths store again, train your people and check your systems.

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Replies (1)
Truworths
Truworths's reply08 Oct 2019, 16:04
Official
Thank you for your post and affording us the opportunity to respond.

We sincerely apologize for the service you received upon your visit to our Sebokeng store.

Your query was escalated and we have attempted to contact you to provide feedback, however, we have been unsuccessful in our attempts.

Should you have any further queries, kindly contact us directly on *** or via email at ***.

Kind regards,

Truworths Online Team