nM
neo M
1 reviews | Active since Jan 2019
21 Dec 2021, 13:36
****ed up Service
I paid my account my arrears and current installment at Truworths Clearwater branch on the 19th Dec 2021,the consultant put the money into my old closed account. I have been emailing Truworths since yesterday with proof of payment so they can correct the error but No one has responded to my mails. I get calls daily regarding my outstanding payment and account being handed over yet I have paid. I'm getting gatvol as I'm getting no ****en assistance from anyone. Please ****en fix this mess sooon
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Replies (3)0
Replies (3)
Truworths's replyOfficial
21 Dec 2021, 15:41Hi Neo,
Thank you for your post.
Our Head Office Management Team has tried contacting you on the cellphone number provided, however, regret not having reached you.
Kindly please advise of a convenient time to call and we will be in touch.
Thank you.
Kind regards,
Truworths Online Team
Thank you for your post.
Our Head Office Management Team has tried contacting you on the cellphone number provided, however, regret not having reached you.
Kindly please advise of a convenient time to call and we will be in touch.
Thank you.
Kind regards,
Truworths Online Team
Truworths's reply21 Dec 2021, 15:41
Official
Hi Neo,
Thank you for your post.
Our Head Office Management Team has tried contacting you on the cellphone number provided, however, regret not having reached you.
Kindly please advise of a convenient time to call and we will be in touch.
Thank you.
Kind regards,
Truworths Online Team
Thank you for your post.
Our Head Office Management Team has tried contacting you on the cellphone number provided, however, regret not having reached you.
Kindly please advise of a convenient time to call and we will be in touch.
Thank you.
Kind regards,
Truworths Online Team
nM
neo M's updateReviewer Update
21 Dec 2021, 19:30My phone is with me,you can call anytime of the day..fix the mess and get my account sorted.
I tried answering but the person on the line couldn't hear me,I called your customer care spoke to Robin and then Arrison your supervisor. I even emailed your legal team who told me the are on a backlog and are only attending emails sent on the 14th today..How the hell does a retail business be short staffed in December..your company and staff are *********** from store level to Headoffice..sort your mess out ..I have emailed proof of payment To various Email addresses..find it and allocate.and stop Blake and associate from calling me this is harrassment
I tried answering but the person on the line couldn't hear me,I called your customer care spoke to Robin and then Arrison your supervisor. I even emailed your legal team who told me the are on a backlog and are only attending emails sent on the 14th today..How the hell does a retail business be short staffed in December..your company and staff are *********** from store level to Headoffice..sort your mess out ..I have emailed proof of payment To various Email addresses..find it and allocate.and stop Blake and associate from calling me this is harrassment
nM
neo M's update21 Dec 2021, 19:30
Reviewer Update
My phone is with me,you can call anytime of the day..fix the mess and get my account sorted.
I tried answering but the person on the line couldn't hear me,I called your customer care spoke to Robin and then Arrison your supervisor. I even emailed your legal team who told me the are on a backlog and are only attending emails sent on the 14th today..How the hell does a retail business be short staffed in December..your company and staff are *********** from store level to Headoffice..sort your mess out ..I have emailed proof of payment To various Email addresses..find it and allocate.and stop Blake and associate from calling me this is harrassment
I tried answering but the person on the line couldn't hear me,I called your customer care spoke to Robin and then Arrison your supervisor. I even emailed your legal team who told me the are on a backlog and are only attending emails sent on the 14th today..How the hell does a retail business be short staffed in December..your company and staff are *********** from store level to Headoffice..sort your mess out ..I have emailed proof of payment To various Email addresses..find it and allocate.and stop Blake and associate from calling me this is harrassment
Truworths's replyOfficial
23 Dec 2021, 10:58Hi Neo,
We can confirm that the payment has been allocated and reflects on your active account.
Kindly accept our sincere apologies for the delay and inconvenience caused.
Please contact us for any further assistance regarding your account.
Kind regards,
Truworths Online Team
We can confirm that the payment has been allocated and reflects on your active account.
Kindly accept our sincere apologies for the delay and inconvenience caused.
Please contact us for any further assistance regarding your account.
Kind regards,
Truworths Online Team
Truworths's reply23 Dec 2021, 10:58
Official
Hi Neo,
We can confirm that the payment has been allocated and reflects on your active account.
Kindly accept our sincere apologies for the delay and inconvenience caused.
Please contact us for any further assistance regarding your account.
Kind regards,
Truworths Online Team
We can confirm that the payment has been allocated and reflects on your active account.
Kindly accept our sincere apologies for the delay and inconvenience caused.
Please contact us for any further assistance regarding your account.
Kind regards,
Truworths Online Team