1 reviews | Active since Oct 2011
Duplicating payments
I recently purchased an item that cost me R399.00 on the 25 January 2015 which I used my debit card. On the 28th when I checked my statement it showed that the payment had gone through but to my surprise as of this morning (31-01-2015) I have payed for the item three times. I checked with my bank thinking maybe the problem is on their side which regretfully it is not. The bank did their part which they say they can only reverse my money in seven working days unless truworths contact them and notify them about the duplicates. So, I decided to go to truworths right from the bank but unfortunately truworths is saying it is the banks that's duplicating the payments. M really confused right now and scared that I won't even pay rent coz chances are they might deduct again tonight.Please help!!!!
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola