1 reviews | Active since Feb 2015
Duplicate Debits from my account.
Hi I made a payment of R200 to Clear Water Mall Truworths branch, I swiped my card at the point of sale and everything seemed fine. I never got no messages but when I looked at my statement I saw 2 unknown transactions of R200 each going on different days... I have been a victim of ***** before and this really made me stress and panic.. I called my bank and was holding on for long spending lots of airtime without getting through. I haven't received a message from Truworths apologising and saying it was an error. I had 2 take a day off at work and loose money just so that I could go to a bank and try and sort everything out! Truworths has really dissapointed me and I have been a loyal customer for over 7 years! I got into trouble for not making payments to people I owed, I lost a whole day salary and had 2 waste airtime and petrol to go to the bank and and it left me a panic attack and indescribable feeling of being helpless while my money was being deducted! I want Truworths to compensate me for the damages and terrible experience!
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola