TM
Thola M
1 reviews | Active since Sept 2017
12 Aug 2019, 16:00
Dry eyeliner
I was traveling to Mpumalanga for a vacation and I decided to truworth (07/ 08 /2919) in Blue Haze Mall where I bought a Kangol Liquid eyeliner.when i opened the eyeliner, it was dry inside .so i decided to return it in sunnyside (truworth) Pretoria, but i was told they can't take it since i bought it in Mpumalanga. i need to return it where i bought it, i tried to explain that i was only traveling to MP for a vacation i do not stay there, but still they refused
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Truworths's replyOfficial
12 Aug 2019, 16:58We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply12 Aug 2019, 16:58
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
15 Aug 2019, 12:25 Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
At Truworths, our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.truworths.co.za.
We can confirm that the Store Manager at the relevant store has been in contact with you to advise and are pleased to confirm that arrangements were made for your return to the store.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
At Truworths, our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.truworths.co.za.
We can confirm that the Store Manager at the relevant store has been in contact with you to advise and are pleased to confirm that arrangements were made for your return to the store.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
Truworths's reply15 Aug 2019, 12:25
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
At Truworths, our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.truworths.co.za.
We can confirm that the Store Manager at the relevant store has been in contact with you to advise and are pleased to confirm that arrangements were made for your return to the store.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
At Truworths, our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.truworths.co.za.
We can confirm that the Store Manager at the relevant store has been in contact with you to advise and are pleased to confirm that arrangements were made for your return to the store.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team