ZN
Ziyanda N
1 reviews | Active since Nov 2022
01 Feb 2023, 14:21
DREADFUL TRUWORTHS
On the 23rd of December I bought a black dress for my grandmother's funeral at Truworths Tygervalley. The dress didn't suit me (which I found out on the funeral day) , took back the dress and was given a run around for my refund. They **** and said the dress has a red stain. Have no idea how a red strain can even be visible on a black dress Truworths. They took the dress to be evaluated and now I have no dress no refund as they refusing. That dress cost R700 for what a dress that I don't have today. This is disgusting behaviour.
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Truworths's replyOfficial
27 Feb 2023, 12:43Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Truworths Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Truworths Customer Service
Truworths's reply27 Feb 2023, 12:43
Official
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Truworths Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Truworths Customer Service
Truworths's replyOfficial
28 Feb 2023, 13:04Dear Ziyanda,
According to our investigation the item was rejected due to no defect and the dress was collected from the Tygervalley store.
We can confirm that the AM was in contact with you convey a personal apology to you and we can confirm that this matter was resolved.
Regards
Tania
Truworths Customer Service
According to our investigation the item was rejected due to no defect and the dress was collected from the Tygervalley store.
We can confirm that the AM was in contact with you convey a personal apology to you and we can confirm that this matter was resolved.
Regards
Tania
Truworths Customer Service
Truworths's reply28 Feb 2023, 13:04
Official
Dear Ziyanda,
According to our investigation the item was rejected due to no defect and the dress was collected from the Tygervalley store.
We can confirm that the AM was in contact with you convey a personal apology to you and we can confirm that this matter was resolved.
Regards
Tania
Truworths Customer Service
According to our investigation the item was rejected due to no defect and the dress was collected from the Tygervalley store.
We can confirm that the AM was in contact with you convey a personal apology to you and we can confirm that this matter was resolved.
Regards
Tania
Truworths Customer Service